Frequently Asked Questions

Everything you need to know about your ELEGOO 3D printing experience.

What is the typical shipping time for 3D printers and resins?

Orders are generally processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your proximity to our local warehouses in the US, EU, UK, or AU.

Do ELEGOO products come with a warranty?

Yes, we provide a 1-year limited warranty on the entire printer and a 6-month limited warranty for consumable parts such as LCD screens, FEP films, and nozzles.

What is your return policy for unopened items?

We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Shop Pay for installment billing.

Where can I find the latest firmware and slicing software for my printer?

All firmware updates, USB drive files, and recommended software like CHITUBOX or Voxeldance Tango can be downloaded directly from the 'Support' section on our official website.

How do I track my order once it has been placed?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.